Betrophies Privacy Policy

At Betrophies, we respect your privacy and are committed to protecting the personal data you share with us. This privacy policy explains how we collect, use, store and protect your information when you visit betrophies.com or use our gaming and betting services. By registering an account with us, you agree to the practices described below.

Who We Are

Betrophies is owned and operated by Windward Circle B.V., registration number 150466, registered at Emancipatie Blvd. Dominico F. Don Martina 31, New Haven Office Ctr., Willemstad, Curacao. We operate under the Curacao Gaming Authority licence OGL/2024/1135/0484, issued under the National Ordinance on Games of Chance. Our independent agent is EVIM Management Ltd, registered in Cyprus, and our platform is powered by Ardevar Ltd. We are referred to throughout this policy as "we", "us" or "our".

Information We Collect

When you create an account or use our services, we collect several categories of information to verify your identity, process transactions and deliver our games responsibly.

We collect registration details such as your name, date of birth, address, email and phone number
We collect identity verification documents when required by our Know Your Customer obligations
We gather payment and transaction data linked to your deposits and withdrawals made via Visa, Mastercard, Maestro, Skrill, Neteller, ecoPayz, Rapid Transfer, Interac or PayRedeem
We track your gaming activity, including games played, stakes, bonus usage and session history
We record technical data such as your IP address, device type, browser and login timestamps
We collect communication records from live chat and email correspondence with our support team

How We Use Your Data

Our Betrophies platform uses the information we collect for several legitimate purposes related to operating our casino, live casino, virtual sports and sports betting products.

We use your data to verify your identity and comply with anti-money laundering rules
We use your data to process deposits and withdrawals, including applying our withdrawal limits of EUR 5,000 per 7 consecutive days
We use your data to administer our Welcome Casino Package, reload bonuses and provider tournaments
We use your data to detect fraud, underage access and prohibited use from restricted jurisdictions
We use your data to communicate with you about your account, promotions and policy changes
We use aggregated data to improve our games, website performance and customer support

Legal Basis for Processing

We at Betrophies process your personal data on the basis of contractual necessity, legal obligation, legitimate interest and, where applicable, your consent. Our Betrophies casino relies on legal obligation when verifying age and identity, and on legitimate interest when preventing fraud or improving our services. Where we rely on consent, such as for marketing emails, you may withdraw it at any time by contacting our support team.

Sharing of Information

We do not sell your personal data. However, our Betrophies operations require sharing certain information with trusted third parties so we can run our services properly.

We share data with payment providers to process your deposits and withdrawals
We share data with identity verification and fraud-prevention partners
We share data with our game providers, including Endorphina, Vivo Gaming, Betsoft, Evoplay, Pragmatic Play and Gamzix, where necessary for gameplay
We share data with regulators, including the Curacao Gaming Authority, upon lawful request
We share data with our independent agent EVIM Management Ltd and our platform operator Ardevar Ltd for operational purposes

Restricted Jurisdictions and Age Verification

Here at Betrophies Casino, we do not accept customers from certain restricted countries, including residents of the United Kingdom, Russia, the United States, China, Iran, North Korea and a number of other listed jurisdictions. We use the personal data you provide to verify your location and age, and we reserve the right to request additional documentation at any time to confirm you meet our eligibility requirements.

Data Retention

We retain your personal data for as long as your account remains active and for a further period afterwards as required by our licensing obligations, tax regulations and anti-money laundering rules. Once these retention periods expire, we securely delete or anonymise your data unless a longer retention period is required by law.

Your Rights

Our Betrophies privacy practices give you a number of rights over your personal data, subject to applicable law.

You may request access to the personal data we hold about you
You may request correction of inaccurate or incomplete information
You may request deletion of your data, subject to our legal retention obligations
You may object to certain processing, including direct marketing
You may request a copy of your data in a portable format

To exercise any of these rights, you can contact us at [email protected]. Requests related to account closure should be sent to [email protected], and self-exclusion requests should be directed to [email protected].

Cookies and Tracking

We at Betrophies use cookies and similar technologies to operate our website, remember your preferences and analyse how you use our services. We use session cookies to keep you logged in securely and analytics cookies to understand how players navigate our Betrophies app and browser platform. You can manage cookie preferences through your browser settings, though disabling certain cookies may affect site functionality.

Data Security

We implement technical and organisational measures to protect your personal data against unauthorised access, loss or misuse. Our Betrophies systems use encryption, secure servers and restricted internal access controls. While we take reasonable steps to safeguard your information, no method of transmission over the internet is completely secure, and we encourage you to use strong {i]!)P)BBua8&WSAs and protect your login credentials.

International Data Transfers

Because we at Betrophies Casino serve customers across Europe, Canada and other markets, your data may be transferred to and processed in countries outside your country of residence, including Curacao. We take appropriate steps to ensure that any such transfers are conducted in accordance with applicable data protection standards.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices, technology or legal requirements. We will post any updates on this page, and we encourage you to review this policy periodically. Continued use of our services after changes are posted constitutes your acceptance of the revised policy.

Contact Us

If you have questions about how we collect, use or protect your personal data, you can reach our support team 24/7 via live chat or email at [email protected]. We are committed to responding promptly to any privacy-related concerns you raise with us.